Why should I ask about a patient’s bad experiences at other dental offices?
Because they came to you for a reason, and that reason is gold. I ask, any recent dental experiences that did not go the way you would have liked? Patients pursuing major treatment have usually shopped around. If they had loved the last place, they would still be there. So they will tell you exactly what turned them off, the rushed feeling, the surprise bill, the dismissive doctor, whatever it was. That is a map of the mistakes you must not repeat. Listen, write it down, and then quietly build your process so none of those things happen on your watch. You are not trash talking the other office, you are learning from it. Think of it like a pilot reading the last crash report before takeoff. The patient is handing you the failure log. Use it.
If the answers you are finding here resonate with you, my team and I work with a small group of clients each year. The next step is a complimentary Discovery Consultation and Practice Review with Dr. McAnally.