Should I have a refund policy for large dental cases?
Yes, and you should write it before you ever start one. A full mouth rebuild carries a lot of risk, and the time to define what you’ll refund and under what conditions is when everyone is calm, not when a 30,000 dollar case has gone sideways and emotions are running. A large case refund policy forces you to be honest with yourself about where your risk actually sits, what’s already been spent on lab and chair time, and what you can reasonably return. Spell it out in writing and review it with the patient up front as part of the financial arrangements. It protects the practice from open ended exposure, and it protects the patient by making your terms clear instead of improvised. Vague good intentions are not a policy.
If the answers you are finding here resonate with you, my team and I work with a small group of clients each year. The next step is a complimentary Discovery Consultation and Practice Review with Dr. McAnally.