Is it ever okay to fire a difficult dental patient?
Yes, and you already know the patient I mean. The one you dread seeing, who turns a good day sour, who creates headaches no fee makes worth it. Life is too short to keep absorbing that. But fire them like a professional. The whole letter takes the responsibility onto yourself. You do not blame the patient. You say you have been reappraising your relationships, your practice is changing, and you have realized you can no longer serve them the way they deserve to be served. So you are resigning from the role of their professional. Then help them land somewhere new. Do not just dump them on a referral line. Have your office manager actually help find another dentist, wish them well, and mean it. Releasing the wrong patient frees you to do your best work for the right ones.
If the answers you are finding here resonate with you, my team and I work with a small group of clients each year. The next step is a complimentary Discovery Consultation and Practice Review with Dr. McAnally.