Should I have a written refund policy for large dental cases?
Yes, and you should write it before you ever need it, not in the middle of an angry conversation. A large case refund template tells you and the patient exactly what gets refunded and at which stage of treatment. The dollar figure should not be the same on day one as it is after you’ve cut a single tooth. Tie it to where the patient is in the process. And customize it to your actual niche, because a full-arch implant case carries different lab and surgical commitments than a row of veneers. When the policy is decided in advance and on paper, you stop negotiating from fear. Think of it like a fire escape plan. You hope you never use it, but the time to figure it out is not when the building is already smoking.
If the answers you are finding here resonate with you, my team and I work with a small group of clients each year. The next step is a complimentary Discovery Consultation and Practice Review with Dr. McAnally.