Why does my team ignore the systems I teach them?
Usually because the accountability mindset never started at the top. When I get a doctor whose team is ignoring the trainings, barely attending the case presentation course, skipping the phone slip, not following up, not even presenting financing options, the pattern is always the same. It traces straight back to an owner who never decided this was non-negotiable. Teams read you. If you treat the process as optional, they will treat it as optional, and they will quietly drop the steps that feel like extra work. The financing conversation gets skipped, follow-up evaporates, and good patients walk. You cannot delegate the standard before you have set it. So stop blaming the front desk. Decide which steps are mandatory, say so plainly, then hold people to it. The mindset is contagious in both directions, and it always starts with you.
If the answers you are finding here resonate with you, my team and I work with a small group of clients each year. The next step is a complimentary Discovery Consultation and Practice Review with Dr. McAnally.