What does the greeting on a new patient phone call actually need to do?
It needs to tell the caller you have been waiting for them all day. Something as plain as thank you for calling Dr. Smith’s office, this is Chris, I can help you. Say it warm, say the practice name clearly, and sound grateful. Here is why that matters more than people think. The person dialing has stalled for weeks because they assume the call will go badly, the flat tone, the license-and-registration interrogation. When you answer like you expected them and you are glad they called, you flip that fear in the first 25 seconds. Think of the Jerry Maguire line, you had me at hello. That is the whole job of the greeting. Even on your thirtieth call of the day, that caller should believe you just walked in fresh for them.
If the answers you are finding here resonate with you, my team and I work with a small group of clients each year. The next step is a complimentary Discovery Consultation and Practice Review with Dr. McAnally.