Is it really a problem if my dental office misses a few phone calls?
It is a big mistake, and I will say that plainly. Given how few calls it takes to fill a high value implant case, every missed call is money walking out the door. There is no reason to miss one anymore. You can forward your line to a 24/7 answering service so a live human being picks up when your team cannot. I am not asking that service to deliver a perfect call or close anything. I just want a real person on the line instead of a ring into nowhere or a voicemail box. A caller who reaches voicemail at four in the afternoon often dials your competitor next, and that one is open. Think about what a single closed case is worth, then look at your after hours coverage. The math makes the answering service obvious.
If the answers you are finding here resonate with you, my team and I work with a small group of clients each year. The next step is a complimentary Discovery Consultation and Practice Review with Dr. McAnally.