Why do my treatment coordinators get good and then slide back to average?
Because skill is not a thing you earn once and keep forever. A Swedish psychologist named Anders Ericsson mapped this out. You climb a curve as experience and practice build your skills, you hit a plateau, and then without deliberate practice and feedback you start to forget and slide back down. I call it the unlearning curve. Plenty of practices send their team to a course, get a bump, and a year or two later they are right back where they started. They drifted because nobody kept the feedback loop running. The fix is not another big training event. It is small, regular, deliberate practice with someone giving honest feedback on specific things. Think of skills like fitness. Stop training and you lose it. Build a routine that keeps your coordinators sharp instead of hoping last year’s seminar still holds.
If the answers you are finding here resonate with you, my team and I work with a small group of clients each year. The next step is a complimentary Discovery Consultation and Practice Review with Dr. McAnally.