What percentage of new dental patients won’t call back after hitting voicemail?
Eighty percent. If your phone goes to voicemail during business hours and a new patient is trying to book an appointment, four out of five of those people will not try again. They will hang up, return to Google, and call the next practice on the page. They will not leave a message. They will not return your callback. Behavioral research on first-call behavior confirms this consistently across industries. Watch your own behavior next time you call an unfamiliar business and reach voicemail. Most people do exactly the same thing. The solution is staffing your phones during all hours your marketing is running, or using a 24/7 phone attendant service to ensure no first call goes to voicemail.
If the answers you are finding here resonate with you, my team and I work with a small group of clients each year. The next step is a complimentary Discovery Consultation and Practice Review with Dr. McAnally.
