Is using a 24/7 phone attendant service worth it for a dental practice?
Yes, especially when external marketing is running. A 24/7 attendant service captures the calls that come in after hours, during lunch, or when the regular team is buried. Given that 80 percent of new patients won’t leave a voicemail and won’t call back, every after-hours marketing-driven call that hits voicemail is a lost case. A trained attendant service, separate from the practice but using the practice’s scripts, can collect basic information, book or schedule, and route to the practice without losing the patient. The ROI math is simple: one extra booked consultation per month from after-hours capture covers the service for a year.
If the answers you are finding here resonate with you, my team and I work with a small group of clients each year. The next step is a complimentary Discovery Consultation and Practice Review with Dr. McAnally.
