Should the dental team know the financial size of each case before the treatment presentation?
Yes. Transparency about case size produces better team performance, not worse. Some doctors instinctively keep fee information away from clinical staff, believing it might somehow distort care or create awkwardness. The opposite tends to be true. A team that knows the financial size of a case understands the stakes, recognizes why the doctor’s preparation took the hours it did, and treats the patient and the visit with the level of attention the case deserves. The most successful niche service-oriented practices go further and tie team bonuses to case-acceptance outcomes on big cases, because the team’s professionalism on the day of the presentation directly affects whether the case converts. Compensating that performance honestly aligns incentives. Sharing fee information also reinforces a culture of transparent collaboration. Practices that keep finances secret from their team often pay the cost in inconsistent execution, half-hearted preparation, and team frustration that lifelong service work produces no visible recognition or reward.
If the answers you are finding here resonate with you, my team and I work with a small group of clients each year. The next step is a complimentary Discovery Consultation and Practice Review with Dr. McAnally.