How do I handle a patient who fears they won't get their full insurance benefit? Take the fear off the table entirely. Almost two decades in practice and I've heard it constantly. Every patient with a plan carries a built in fear that the carrier will stiff them out of their benefit, and they get so caught up in it they can't think about treatment. After enough trial and error I landed on what I call the insurance promise. You promise the patient they'll get their benefit through the insurance, and if for some reason they don't, you apply whatever the [...]