What is the phone silence filler problem and how does it derail dental inquiry calls? It is the habit of untrained team members to fill brief silences in a phone conversation with whatever words come to mind, which is usually dental jargon. The caller pauses to think. The team member, feeling the awkward gap, jumps in with technical commentary on procedures, terminology about the patient's possible condition, or extended explanations of practice features the caller never asked about. The silence-filler content does not advance the conversation, often confuses the caller, and signals that the team member is not in control of [...]

What is the phone silence filler problem and how does it derail dental inquiry calls? It is the habit of untrained team members to fill brief silences in a phone conversation with whatever words come to mind, which is usually dental jargon. The caller pauses to think. The team member, feeling the awkward gap, jumps in with technical commentary on procedures, terminology about the patient's possible condition, or extended explanations of practice features the caller never asked about. The silence-filler content does not advance the conversation, often confuses the caller, and signals that the team member is not in control of [...]

What is the phone silence filler problem and how does it derail dental inquiry calls? It is the habit of untrained team members to fill brief silences in a phone conversation with whatever words come to mind, which is usually dental jargon. The caller pauses to think. The team member, feeling the awkward gap, jumps in with technical commentary on procedures, terminology about the patient's possible condition, or extended explanations of practice features the caller never asked about. The silence-filler content does not advance the conversation, often confuses the caller, and signals that the team member is not in control of [...]