Dental Practice Advice|Ethical Selling Dentistry Archives

Dental Refund Policy for Large Implant and Cosmetic Cases

james2026-06-16T00:00:00-04:00

Should I have a written refund policy for large dental cases? Yes, and you should write it before you ever need it, not in the middle of an angry conversation. A large case refund template tells you and the patient exactly what gets refunded and at which stage of treatment. The dollar figure should not be the same on day one as it is after you've cut a single tooth. Tie it to where the patient is in the process. And customize it to your actual niche, because a full-arch implant case carries different lab and surgical commitments than a row [...]

Dental Refund Policy for Large Implant and Cosmetic Casesjames2026-06-16T00:00:00-04:00

Should Your Dental Practice Use an Arbitration Agreement?

james2026-06-16T00:00:00-04:00

Should my dental practice use an arbitration agreement? It can be a useful prevention tool, but never grab a template off the internet and start having patients sign it. Arbitration law varies, and an agreement that isn't valid in your state is worse than none, because it gives you false confidence. Have a local attorney review and tailor it before it goes anywhere near a patient. Used correctly, it sets expectations up front about how a serious dispute would be handled, which alone tends to cool down the patients most likely to turn a disagreement into a lawsuit. But it is [...]

Should Your Dental Practice Use an Arbitration Agreement?james2026-06-16T00:00:00-04:00

Whose Job Is It to Follow Dental State Laws?

james2026-06-16T00:00:00-04:00

Whose responsibility is it to follow dental laws in my state? Yours, fully and without exception. No training program, mine included, can possibly know the rules of every state and province. The regulations on how you present treatment, advertise, finance cases, and run consultations differ from place to place, and they change. So when you take general principles and apply them, you are the one who has to check that what you are doing meshes with your own jurisdiction. If something in a teaching does not fit your state's laws, that is on you to catch and adjust before you act [...]

Whose Job Is It to Follow Dental State Laws?james2026-06-16T00:00:00-04:00