Should I have a refund policy for large dental cases? Yes, and you should write it before you ever start one. A full mouth rebuild carries a lot of risk, and the time to define what you'll refund and under what conditions is when everyone is calm, not when a 30,000 dollar case has gone sideways and emotions are running. A large case refund policy forces you to be honest with yourself about where your risk actually sits, what's already been spent on lab and chair time, and what you can reasonably return. Spell it out in writing and review it [...]