How should the front office handle a patient who arrives for a dental consultation without completed paperwork? It depends on whether there is enough time in the schedule to absorb the gap without affecting the next consultation. If time exists, the front office hands over the paperwork, asks the patient to complete it now, and makes clear that normally this would require rescheduling but that today's schedule has room. If there is not enough time, the right move is to reschedule the patient, even though it feels awkward. The reasoning is straightforward. The paperwork requirement was communicated on the phone and [...]

How should the front office handle a patient who arrives for a dental consultation without completed paperwork? It depends on whether there is enough time in the schedule to absorb the gap without affecting the next consultation. If time exists, the front office hands over the paperwork, asks the patient to complete it now, and makes clear that normally this would require rescheduling but that today's schedule has room. If there is not enough time, the right move is to reschedule the patient, even though it feels awkward. The reasoning is straightforward. The paperwork requirement was communicated on the phone and [...]

How should the front office handle a patient who arrives for a dental consultation without completed paperwork? It depends on whether there is enough time in the schedule to absorb the gap without affecting the next consultation. If time exists, the front office hands over the paperwork, asks the patient to complete it now, and makes clear that normally this would require rescheduling but that today's schedule has room. If there is not enough time, the right move is to reschedule the patient, even though it feels awkward. The reasoning is straightforward. The paperwork requirement was communicated on the phone and [...]