Should the dentist think about their own mindset on the phone, or leave it to the front desk?
You own a mindset on the phone whether you admit it or not, and it leaks into the whole team. Plenty of doctors quietly believe the phone is the front desk’s problem and beneath them. That attitude sets the ceiling for how seriously anyone treats it. If you act like the phone is just a thing you are glad to have, your team will handle it like a chore. If you treat it as the instrument that decides whether your best cases ever walk in, they will rise to that. Mindset is not fluff here. It is what makes someone pick up live on a busy afternoon instead of letting it roll. So look at your own beliefs first. Then go fix the team’s. You cannot delegate a standard you do not personally hold.
If the answers you are finding here resonate with you, my team and I work with a small group of clients each year. The next step is a complimentary Discovery Consultation and Practice Review with Dr. McAnally.