How can I tell if my front desk is actually using our call system or just faking it?
Listen to the calls and look at the paper. I listen to far more phone calls than I ever want to, and you reach a point where you can tell within seconds. When the system is in place, the greeting is right, the mindset is set, the person is actually listening. When it is not, they pick up, they roam, they talk over the caller, and the call dies. You do not need a degree to hear it. On the paper side, the filled-out slip is your tell. If the fields are blank, they skipped steps no matter what they claim in a meeting. So do both. Pull a recording now and then, glance at the slips daily. Stop relying on what people say they do and start checking what they actually did. The gap between the two is where most practices lose patients.
If the answers you are finding here resonate with you, my team and I work with a small group of clients each year. The next step is a complimentary Discovery Consultation and Practice Review with Dr. McAnally.