Why do I need a written refund agreement for large dental cases?
Because without one, you’re exposed to a full refund no matter when or where the case stops. A large case refund agreement, signed when you take the deposit or full payment, defines up front what’s refundable at each stage of treatment and what isn’t. As the case progresses, the refundable amount drops in a way you spelled out, not in a way decided after a dispute. Think about the time buried in one of these cases. Add up the phone call, the consultation, the diagnostics, the case report, the doctor’s review, both presentations, every team member’s minutes, and you’ve easily got ten to fifteen hours before a tooth is touched. That time is what the fee pays back. So protect it with a signed document. These agreements have held up under dental board reviews and shut down refund complaints cold.
If the answers you are finding here resonate with you, my team and I work with a small group of clients each year. The next step is a complimentary Discovery Consultation and Practice Review with Dr. McAnally.