Why is the Uber versus taxi comparison relevant to my dental practice?
Because it explains why two operations doing the same job deliver wildly different experiences. Get in a regular city cab and you are gambling on a bad ride, a dirty car, a driver who has done this for years and never improved. Why? No feedback, no deliberate practice, so they coasted into mediocrity. Uber is not magic and the driver is not deliberately practicing either, but the rating after every ride creates a feedback loop, and suddenly even a mediocre Uber beats most cabs. Your practice is the same. A team with no feedback drifts toward the dirty cab. Add reviews, call recordings, post visit follow up, and honest debriefs, and the experience lifts on its own. If you want a better patient experience, do not just hire nicer people. Build the feedback loop that keeps everyone honest.
If the answers you are finding here resonate with you, my team and I work with a small group of clients each year. The next step is a complimentary Discovery Consultation and Practice Review with Dr. McAnally.