What is love language on a phone call and why should my team use it?
Love language is the small set of warm, affirming words you sprinkle through a call to make the caller feel valued, and “wonderful” is the easiest one to start with. “Wonderful, let me get a little information from you.” “Wonderful, Ms. Parker.” It sounds minor, but it lands. A first-time caller is often tense and a little embarrassed about whatever they have been ignoring in their mouth. Words like wonderful, great, and happy to help signal warmth and approval, and people relax when they feel approved of. It is the verbal equivalent of a genuine smile across the desk. The trick is sincerity. Said flat or robotic it backfires, so it ties right back to tone and singing. Pick two or three of these words, train your team to mean them, and your calls will feel human instead of transactional.
If the answers you are finding here resonate with you, my team and I work with a small group of clients each year. The next step is a complimentary Discovery Consultation and Practice Review with Dr. McAnally.