Why should I write an admin manual for my dental practice? Because details you keep only in your head get forgotten, and forgotten details cost you cases. An admin manual is where you write down every process and step so the flow of service stays consistent no matter who is working or what changed last week. Staff turn over. People who have been with you a decade leave. Without the manual, all that hard won knowledge walks out the door with them. When you move into big implant cases, brand new details appear that a regular practice never had to think [...]