What administrative details actually affect implant case acceptance? More than you would ever guess, and most of them feel too small to bother with. Administration is team uniforms, how clean your bathroom is and who cleans it, whether you run on time or keep people waiting, how rehearsed the flow feels from the moment the door opens to when it locks at night. It is what you hand a patient before and after treatment to manage their concerns. Hundreds of little things live here. A patient paying for a major reconstruction reads all of it as a signal about whether you [...]