What does RMFD mean for managing my dental phone team? RMFD stands for record, monitor, feedback, daily. It is the difference between a team that stays sharp and one that quietly slides. You can run the best onboarding in the world, but skill levels do not hold without ongoing feedback. So pull a recorded call, even just one a week if that is all you can manage, and review it as a team with the phone slip in front of you. Did we use it or not? Then go further and make each person self-critique their own calls weekly. If they [...]