Why do my patients' eyes glaze over when I explain treatment? Nine times out of ten it is not the patient and it is not the complexity of the case. It is how you presented the information. Think back through the consults where you lost someone and you will recognize the pattern. You talked like a clinician to a layperson and their brain checked out. Patients want to understand what the heck you are talking about. That is one of the deepest things they want from you, right alongside not being hurt. So the fix is not more detail, it is [...]