Why are random actions a problem in a dental practice? Random actions are the quiet killer in a practice, and most dentists never see it. Every time a procedure depends on someone stopping to think "do we do this one this way or that way," you have introduced variation, and variation breaks results. Take the patient application. The moment it becomes optional, your team has to decide each time, and now half your patients get one experience and half get another. Same with your triage steps and your financial visits. The fix is to make the right thing the standard thing, [...]