Why do my treatment coordinators get good and then slide back to average? Because skill is not a thing you earn once and keep forever. A Swedish psychologist named Anders Ericsson mapped this out. You climb a curve as experience and practice build your skills, you hit a plateau, and then without deliberate practice and feedback you start to forget and slide back down. I call it the unlearning curve. Plenty of practices send their team to a course, get a bump, and a year or two later they are right back where they started. They drifted because nobody kept the [...]