Why do dental diagnostic appointments allow more scheduling flexibility than free or low-cost consultations? Because the patient has paid a substantial fee for the diagnostic visit, which signals real commitment to the process and earns them more flexibility in scheduling. Free and low-cost appointments live in tight time blocks designed to contain their unpredictability and protect the rest of the schedule. The patient who paid little or nothing has not demonstrated the level of commitment that justifies disrupting the practice's optimal flow for their convenience. Diagnostic appointments operate differently. The fee, which can range substantially depending on the practice's positioning and [...]