Should I fire a long-time employee who refuses to follow our new system? You do not have to fire them, but you do have to be willing to. Here is the part dentists hate to hear. Someone hired three years ago does not get to set the rules forever. It is completely fine to change what the job requires to keep the job. If using the system is now an expectation, then it is an expectation, and you can make that accountability as firm as you want. The trouble is usually the Mr. or Mrs. Know-it-all on your team, the person [...]