How do I adjust fees when a patient will likely use financing? Build it in ahead of time. Third party financing isn't free to you. The lender takes a cut, and if you ignore that, the discount you're effectively giving comes straight out of your margin. So if the credit report is strong and you have good reason to think this patient finances the case, set the fee to account for it before you ever present. Same logic applies to the patient who is unusually difficult, chronically late, or eats extra chair time. Those are real costs. Build for them while [...]