What should the financial coordinator actually say when presenting payment options? Speak plainly and walk them down the sheet, option by option, after the doctor has handed it off. I might say, Peggy, since you have no questions on the presentation, let me go over the payment options we offer. If you go with option one, the fee is this. We'd like to offer you a five percent testimonial discount if you'll share your story at the end, because we think this will be life changing and we'd love to have it. Pay at the start with cash or check, another [...]