Should I follow up with patients who didn't accept implant treatment? Yes, and you should put it on a calendar instead of leaving it to hope. The patients who said no still have a problem, and that problem isn't going away. Your job is to stay in front of them so they remember you exist. I like physical mail for this, a card that lands in their hands a set number of times each year. Hope is not a system. If you tell yourself you'll get around to following up, you never will, and the case quietly disappears. So build it [...]