Why does my team need a phone slip instead of just being friendly on calls? Because friendly without structure loses cases, and structure without friendly sounds robotic. A phone slip, an intake script for the prospective patient call, gives your front office expert a track to run on so nothing critical gets dropped. But the slip is only half of it. The point is not just fill out the form, hit the steps, set the appointment. The point is the relationship, because you are in the healing and relationship business far more than the dental business. The slip should carry the [...]