Is leadership really part of getting more dental implant cases accepted? Yes, and most dentists never connect the two. Leadership isn't a corner-office word. It's how your team interacts with each other and with patients. What you say, how you say it, when you say it, and who you say it to. It's looking a patient in the eye and giving them the good news and the not so good news with equal honesty. It's the processes behind answering the phone and walking someone from that first call all the way through to after treatment. When a team improves at that, [...]