How does asking the right question on the first dental phone call surface the patient's true motivator? Through deliberate, open-ended questions that invite the caller to describe their situation in their own words. The patient who called did not call by accident. Something prompted them to pick up the phone. Generic intake questions like "what brings you in today" often get generic answers. Better-crafted questions, such as asking what specifically they are hoping a consultation would help them with, or what would need to change for them to be happy with their dental situation, surface real motivators. The team member listens [...]

How does asking the right question on the first dental phone call surface the patient's true motivator? Through deliberate, open-ended questions that invite the caller to describe their situation in their own words. The patient who called did not call by accident. Something prompted them to pick up the phone. Generic intake questions like "what brings you in today" often get generic answers. Better-crafted questions, such as asking what specifically they are hoping a consultation would help them with, or what would need to change for them to be happy with their dental situation, surface real motivators. The team member listens [...]

How does asking the right question on the first dental phone call surface the patient's true motivator? Through deliberate, open-ended questions that invite the caller to describe their situation in their own words. The patient who called did not call by accident. Something prompted them to pick up the phone. Generic intake questions like "what brings you in today" often get generic answers. Better-crafted questions, such as asking what specifically they are hoping a consultation would help them with, or what would need to change for them to be happy with their dental situation, surface real motivators. The team member listens [...]