What is the problem agitate solution method and how do I train my team to use it? It is a sales structure that has been around forever, and it only comes out when a patient pushes back on scheduling. The problem is not I need implants. The problem is the story she told you, the emotional pain, the grandson, the moment she said enough. So you repeat that problem back. Then you agitate it, gently, with concern and a little urgency, reminding her this is a big deal and she said so herself. Then you offer the one solution, which is [...]