What exactly is the "pain" question on a dental phone slip and how do you ask it? It is the open-ended question that surfaces the actual motivator behind the call. After capturing the caller's name and using it, the team member asks something like: "Mary, what prompted you to call about that today?" The phrasing matters. "What prompted you" invites a narrative answer rather than a yes-or-no. "Today" anchors the question in the present moment of the call. Whatever the caller said in their initial inquiry, plug that into the question. The answer that follows is the most valuable piece of [...]

What exactly is the "pain" question on a dental phone slip and how do you ask it? It is the open-ended question that surfaces the actual motivator behind the call. After capturing the caller's name and using it, the team member asks something like: "Mary, what prompted you to call about that today?" The phrasing matters. "What prompted you" invites a narrative answer rather than a yes-or-no. "Today" anchors the question in the present moment of the call. Whatever the caller said in their initial inquiry, plug that into the question. The answer that follows is the most valuable piece of [...]

What exactly is the "pain" question on a dental phone slip and how do you ask it? It is the open-ended question that surfaces the actual motivator behind the call. After capturing the caller's name and using it, the team member asks something like: "Mary, what prompted you to call about that today?" The phrasing matters. "What prompted you" invites a narrative answer rather than a yes-or-no. "Today" anchors the question in the present moment of the call. Whatever the caller said in their initial inquiry, plug that into the question. The answer that follows is the most valuable piece of [...]