Should complex case patients have a way to reach me in an emergency? Absolutely they should, and giving them that pathway is part of caring, not just risk management. A patient carrying an advanced condition is already anxious. The last thing they want is to be scrambling at night, calling around, trying to find anyone who will help them when something goes wrong. So before they leave, hand them a clear mechanism to find you if there is a problem. It costs you almost nothing and it lands as genuine concern, which deepens the relationship right at the point where trust [...]