Why does confusion stop patients from accepting implant treatment? Because confusion almost always converts into a no. When you hand a patient a list of foreign terms, procedure codes, and itemized prices, you are not educating them, you are overwhelming them. And our built-in response to confusion is to stall. We do not take action in a state we do not understand, so the patient defers, and a deferred big case usually dies. This is why the standard software printout works against you even though it feels thorough. Thorough and clear are not the same thing. A case report strips the [...]