Why should I ask about a patient's bad experiences at other dental offices? Because they came to you for a reason, and that reason is gold. I ask, any recent dental experiences that did not go the way you would have liked? Patients pursuing major treatment have usually shopped around. If they had loved the last place, they would still be there. So they will tell you exactly what turned them off, the rushed feeling, the surprise bill, the dismissive doctor, whatever it was. That is a map of the mistakes you must not repeat. Listen, write it down, and then [...]