How do I handle a patient who can't make my free exam time slots? This is a phone skills problem, not a scheduling crisis, and the answer is friendly and firm. The free visit exists at the times you block, period. If those do not work, you tell them you would be happy to schedule at other times, and here is how that works. The other times are paid. Then you take a credit card by phone to lock it in. That one move does two things. It protects the genuinely free slots from getting eaten by people who were never [...]