How do I connect what I learn on the phone to the consultation? You write it down and you hand it forward. The phone call is where the patient first tells you what hurts, and if you ask the right questions early they will tell you the real pain motivator almost before they mean to. That information is gold, and most offices throw it away because nothing carries it from the front phone to the back consult room. I use a phone slip that feeds the physical checklist that follows the chart. Pain motivator goes on it. Where the patient came [...]