What is the point of the box at the top of a phone slip? It is your record of exactly what happened with that patient, and it doubles as a team accountability tool. The box at the top captures the critical details, who they are, when they called, whether you set an appointment, and what you sent out to them. That last part matters because preparing a patient for the first consult means getting something into their hands before they ever arrive. It starts managing the process they will walk through, builds your credibility against other practices, and can even set [...]