Should my front desk use a phone script for new patient calls? Yes, and stop flinching at the word. Script is the S word dentists hate, right alongside sales, and that resistance is exactly why their phones underperform. A phone slip is not a robotic read. It is the proven path through the call so your team hits every slat instead of winging it and dropping the patient somewhere. The skill slat of the call is precisely this, whether the person answering is trained, coached, and monitored to follow a real intake flow, not just fill out a form and book [...]