Why should the dentist personally care about how phone slips get filled out? Because the slip is your daily window into whether the team is doing the work, and your attention to it signals what matters here. If you never look at the slips, never ask about them, never make them part of your everyday language in the office, your people will read that silence correctly. It does not matter to the doctor, so it does not matter to us. That is how good systems die. When you walk by and say let me see how we are doing, let me [...]