What do I owe a patient I cannot help after the consultation? You owe them a next step. It is rare, but sometimes you finish the interview and honestly conclude this is not a patient you can help. When that happens you do not just send them out the door. As a professional you are obligated to figure out where they should go and point them there. That is not a sales rule, it is a duty of care. The same ethics that let you confidently accept the patients you can help require you to redirect the ones you cannot. Think [...]