How do I build rapport with a dental patient I just met? Find something you share, and find it fast. The decision about whether there is a next step gets made in the first half hour, so you do not have time to slowly get acquainted. Start by asking the patient to tell you a little about themselves, then actually listen for the overlap. There is ten years of data behind this. If you are like me in some way, I like you, and people say yes more readily to those they know and like. Almost everyone you meet has something [...]