A patient said yes but wants to start in two months. How do I keep the case from falling apart? Two things. Small touches and a small deposit. When a patient says yes but pushes the start out a month or two, life starts competing for that money and that time. A car breaks, a kid needs braces, and suddenly your case is a low priority. So do not just wave goodbye and hope they reappear. Stay in contact with multiple check in touches so you never go quiet. Then take a small deposit, even a refundable one. The deposit is [...]