Should I have a written refund policy for large dental cases? Yes, and you should write it before you ever need it, not in the middle of an angry conversation. A large case refund template tells you and the patient exactly what gets refunded and at which stage of treatment. The dollar figure should not be the same on day one as it is after you've cut a single tooth. Tie it to where the patient is in the process. And customize it to your actual niche, because a full-arch implant case carries different lab and surgical commitments than a row [...]