Why do I need a checklist to change how my dental practice operates? Because a checklist is the only thing that makes a behavior change stick. You can fire up your team with mindset talks all day, and by Thursday everyone drifts back to how they always did it. Modifying how a practice actually operates is brutally hard, and willpower is not the tool for it. A written, step-by-step checklist is. It turns a good intention into a repeatable action that anyone can follow, including the associate you hire next year and the new front desk hire who has never seen [...]